Logistics
Shipping & ordering information
Where we ship, what shipping costs, how orders are packaged, how long processing and delivery take, and how reshipments work.
Last updated 16 October 2026
Dispatch within 48 hours
Orders leave our facility within 48 hours of confirmed payment on business days.
Free from €199
Shipping is €20 to supported European destinations, and free when your order value after discounts reaches €199.
Discreet, protected packaging
Shock-protected and leak-proof inside, a plain unmarked parcel outside.
Shipping costs
Europe
€20
Flat-rate shipping to all supported European destinations. The fee is shown at checkout before payment.
Orders of €199 or more
Free
Free shipping is applied automatically when your order value after discounts reaches €199.
Where we ship
We currently deliver to the following European destinations only.
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain (incl. Canary Islands)
- Sweden
We ship only to the destinations listed above. Contact us if you need help checking whether your delivery location is supported.
Track your order
We only show shipment status — never payment or full address details.
Packaging
To ensure stealth and protection we apply well-thought-out packaging and shipping strategies.
The products are protected against shocks by high-quality packing materials and the package is fully protected against leakage from the inside. From the outside the package looks like any regular package.
If a package or product ever arrives damaged, please contact us and send us a video of the package being opened. We will reimburse you fully if we are able to confirm the damage to be authentic.
Processing and delivery
Orders are dispatched within 48 hours of confirmed payment on business days.
For most countries, we aim to process your order within 5 business days, starting from the day of payment confirmation.
For the following destinations, we aim to process your order within 10 business days after payment confirmation: Canary Islands, Ireland, Cyprus, Malta, Denmark, Finland and Sweden.
Once the package is sent, the delivery time ranges from 3 to 14 days, depending on the destination country.
Tracking
Tracking information is sent by email, and can also be found on your private order-confirmation page or in your account.
Reshipment
For EU orders (except Sweden), if a package does not arrive due to reasons outside of your control (e.g. stuck in customs or lost by the delivery company in transit), we will reship the package free of charge until you receive it.
For Sweden and the Canary Islands we offer one free reship, according to the same rules.
We do not currently ship outside the supported European destinations listed above.
We do not offer reshipments for reasons other than the above — such as not being present at the delivery address, an incorrect delivery address, failure to pick up the package at a locker or pickup point for any reason, the package being accepted in the recipient's name by an unauthorised person, the package being lost after it was successfully delivered at a location (e.g. stolen from a garden), an incompatible parcel locker or station, or any type of unsupported delivery location.
If you have special requirements for the delivery to your location, please contact us to discuss before ordering. We will find the optimal shipping option for you.