Logistics
Shipping & ordering information
Where we ship, what shipping costs, how orders are packaged, how long processing and delivery take, and how reshipments work.
Last updated 6 September 2026
Dispatch within 24 hours
Orders leave our facility within 24 hours of confirmed payment on business days.
Free over €199
Shipping costs €15–€30 in Europe, and is free on orders over €199.
Discreet, protected packaging
Shock-protected and leak-proof inside, a plain unmarked parcel outside.
Shipping costs
Europe
€15 – €30
Depending on the destination country. The exact amount is always shown at checkout before payment.
Orders over €199
Free
Free shipping is applied automatically once your order total reaches €199.
Where we ship
We currently deliver to the following European destinations only.
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain (incl. Canary Islands)
- Sweden
If your destination is not listed, contact us before ordering and we will look at the options.
Track your order
We only show shipment status — never payment or full address details.
Packaging
To ensure stealth and protection we apply well-thought-out packaging and shipping strategies.
The products are protected against shocks by high-quality packing materials and the package is fully protected against leakage from the inside. From the outside the package looks like any regular package.
If a package or product ever arrives damaged, please contact us and send us a video of the package being opened. We will reimburse you fully if we are able to confirm the damage to be authentic.
Processing and delivery
Orders are dispatched within 24 hours of confirmed payment on business days.
For most countries, we aim to process your order within 5 business days, starting from the day of payment confirmation.
For the following destinations, we aim to process your order within 10 business days after payment confirmation: Canary Islands, Ireland, Cyprus, Malta, Denmark, Finland and Sweden.
Once the package is sent, the delivery time ranges from 3 to 14 days, depending on the destination country.
Tracking
Tracking information is sent by email, and can also be found on your private order-confirmation page or in your account.
Reshipment
For EU orders (except Sweden), if a package does not arrive due to reasons outside of your control (e.g. stuck in customs or lost by the delivery company in transit), we will reship the package free of charge until you receive it.
For Sweden, the UK and the Canary Islands we offer one free reship, according to the same rules.
For international orders we do not offer any reships at this time.
We do not offer reshipments for reasons other than the above — such as not being present at the delivery address, an incorrect delivery address, failure to pick up the package at a locker or pickup point for any reason, the package being accepted in the recipient's name by an unauthorised person, the package being lost after it was successfully delivered at a location (e.g. stolen from a garden), an incompatible parcel locker or station, or any type of unsupported delivery location.
If you have special requirements for the delivery to your location, please contact us to discuss before ordering. We will find the optimal shipping option for you.